Home | FAQ
FREQUENTLY ASK QUESTIONS
What do you do?
We provide affordable cross border delivery from Malaysia to Singapore for home base business, small business owners and for personal use. Shop from any online store in Malaysia, ship your purchase to our warehouse in JB, once your parcel reaches us, we will arrange for delivery. Your items will usually take between 1-3 working days to reaches you.
We also provide customs celarance documentations and crossborder movers service.
To know more about our service you can email or Whatsapp us your queries.
Email : email@example.com
When will we receive our item once it reaches Bridgerunner?
Delivery from our base in JB to your doorstep will take between 1-3 days. Depending at what time your parcel reaches us and if we receive all invoices and receipt of purchase before your parcel arrive at our address, you could receive on the same day.
Please do take note that the following issues may cause a delay in delivery :
1. Online booking form is not filled up
2. No invoice or receipt uploaded to our booking or not found in parcel.
3. Item requries additional documents prior to delivery into Singapore.
Do you do same day delivery?
Yes we do depends on our availability & item arrive our warehouse in JB.
Any parcel size requirement?
No specific size.As long as it can fit into our transport. We have various mode of transportation for your delivery needs.
Can you shop for us?
Yes, we can. Shopper fee is applicable. Alternatively, you can shop online and have them shipped to us at no additional cost.
Do you pick up items for us within JB?
Yes. There is a pick up fee between $10.00 - $70.00 per pick up depending on the weight and size of your items.
Do you do Kuala Lumpur to Singapore Delivery?
Yes. Please contact us for more details
Any corporate account for long term collaboration?
We would love to find out how we can collaborate with you. Please contact us directly via email firstname.lastname@example.org your details. We will contact you for further discussion.
What are your charges?
Please follow the link below and download our pricelist.
How do you weigh?
We have a weighing machine. Picture will be taken during the weighing process.
What are the tax charges when you deliver to Singapore?
Total value of your CIF (Cost,Insurance, Freight) x 7% GST. Cost means the price of your items you bought.
The item I bought is for personal use. Do I need to pay GST too?
Yes. GST is still mandatory. Personal rebate of $100 and $500 does not apply.We seek advice from Singapore Customs with regards to this. Singapore Customs categorise it as commercial cargo. We courier a lot of parcels belonging to different customer to SG daily.Any items courier over to SG by us were categorized as a commercial items and not personal. We would love to help you save but GST payments is mandatory by law.
Why it is declared as commercial and not personal?
Every cross border delivery, we will deliver between 20-40 parcels belonging to different customers. Thus for having this much of parcels, Singapore Customs categorized it as commercial. Yes,We have made our inquiry with Singapore Customs. Contact us to view our correspondence with Singapore Customs on this matter.
Do we Singaporeans entitled to the GST relief of $100 & $500?
No, if you are using our service as it is declare as commercial. Yes, you are entitled to if you bring it in with your own mode of transport or hand carry.
Do we need permits?
Some items require permits and license. Eg: Food Permit, Custom Clearance Permit, Import of Animal Feed License, etc. For personal use, no permit required. You need permit? Contact us to know more.
How do I make payment?
Paynow, Bank Transfer or Cash on Delivery.
How do I know if my parcel have arrive your warehouse in JB?
You can track your parcels from your courier provider via our website. ( Eg. Pos Laju, Citylink, GDex.)
What will we be expecting during delivery? Do you have tracking?
Yes we do. You will be provided with a tracking number a.k.a (D.O number) via email. You will receive 4 different kind of emails notification and 2 SMS notification that comes with a tracking link during & after the delivery process.
Email & SMS Notifications you will receive in order
1. Your items has been assigned to a Driver. (Email)
2. Invoice for the Delivery Service & GST to Singapore Customs (Email)
3. Your item is on the way. (Email & SMS)
4. Estimate time arrival from driver (SMS)
5. Your item has delivered with Proof of Delivery Report (PDF) (Email)
How do we engage your service?
Firstly, you need to make enquiry with us via whatsapp or email.
Do you do Local delivery?
Yes we do both JB and SG local delivery.
Besides shipping and Customs GST charges, what are other charges that i have to be aware of ?
Other possible charges are, but not limited to, Customs GST and/or duty and License fee and any other applicable taxes and fees.
Shipping With BR
Calculating Volume Metric Weight
Please note that in some cases, the shipping weight indicated on your merchant order form confirmation is based on ground shipping guidelines and does not correspond to international shipping criteria.
Are there any online stores that i can't order from ?
Bridgerunner allows you to shop and ship from any source online store / online merchant in those countries that we operates. For now its only in Malaysia. Except for a handful of merchants that practice brand owner rights.
Volumetric Vs Actual Weight
Q: What is volumetric weight?
A: Volumetric weight is the ‘volume’ a package occupies (example; the physical size of a package)
Q: What is actual weight?
A: Actual physical weight of a package is its actual weight measured in kilograms.In international shipping, how much space a package occupies (volumetric weight) in a cargo hold is as important as how much it weights (actual weight). Large packages, even if they are light, take up more space in an aircraft/land transport. This is why shipping companies take the volumetric weight into consideration.
If the volumetric weight exceeds the actual weight, you will be charged the volumetric weight.
How do I know whether my items are subject to Singapore Customs duty?
You can refer to the Customs website at https://www.customs.gov.sg/businesses/valuation-duties-taxes-and-fees/duties-and-dutiable-goods for any updates and information on dutiable and prohibited items. Any dutiable items imported into Singapore are subject to Customs duty and/or Excise duty by the Schedule to the Singapore Customs Duties Order.
How will I know that my package has arrived at overseas warehouse?
You can check you parcels arrival at our warehouse via these links below:
What if the merchant delivered the wrong items or quantity?
As Bridgerunner only provides the means for you to ship your packages to Singapore, you will have to liaise directly with your merchant for any refund, return, exchange or money-back guarantee policy and/or claims procedure of any such items.
What are the current Bridgerunner shipping services?
Below are the shipping services offered by Bridgerunner currently:
- BR United Kingdom (Coming Soon)
- BR Dubai (Coming Soon)
- BR Hong Kong (Coming Soon)
- BR Indonesia (Coming Soon)
Bridgerunner provides you with a personalized delivery address located in the 5 source countries overseas, allowing you to shop globally from international merchants.
How do I use Bridgerunner Shipping Service?
What are the benefits of using Bridgerunner Shipping Services?
What should I enter as my shipping and billing address on merchant's websites?
Does Bridgerunner provide gurantee on product authenticity?
Bridgerunner does not guarantee the authenticity, genuineness or quality of the item. For your own safety, please purchase items from reputable merchants and sites.
Any tips on how package should be packed?
What are the minimum and maximum package size that I can ship using Bridgerunner Service?
There is no minimum size for packages that you can ship via Bridgerunner. However, each package minimum chargeable weight will be 0.5KG.
BR UK (United Kingdom)
Maximum Actual weight: 100KG
Maximum Actual Weight: 100KG
Maximum Length / Width / Height: 170 cm
For example, if the length or width or height is more than 170cm, it is considered oversized.Packages that exceed the maximum length measurement cannot be shipped.
Maximum Actual weight: 100KG
BR HK (Hong Kong)