FAQ

Bridgerunner offers an extensive range of cost-effective services, including cross-border deliveries between Malaysia and Indonesia to Singapore and vice versa. Our services encompass Pick Up Drop Off (PUDO, SG Only) for Shopee Express, Ninja Van & J&T, as well as Fulfillment Services tailored for E-commerce business owners, SMEs, entrepreneurs, and personal use, such as a shopping forwarding service.

For hassle-free transactions, purchase from any local Malaysia or Singapore Online store, and conveniently send your items to our warehouse in JB or SG. We'll take care of the rest, ensuring delivery to your specified location within 1-3 working days for shipments from Malaysia to Singapore, and within 7-14 days for international deliveries.

In addition to our comprehensive cross-border delivery services, we extend our offerings to include customs clearance documentation services. Beyond cross-border logistics, we are actively broadening our scope to cater to deliveries within Singapore, addressing the needs of online sellers, home-based businesses, and more.

For detailed information on our services, please click here!

Yes, we do provide Fulfillment Services, including last-mile delivery, for shipments between Malaysia and Singapore and vice versa. Our comprehensive service ensures efficient and reliable delivery of goods, offering convenience and satisfaction for our customers. Whether you're an E-commerce business owner, an SME, an entrepreneur, or an individual looking for seamless cross-border logistics, our Fulfillment Service caters to your needs, ensuring timely and secure delivery between Malaysia and Singapore.

Yes we do. We are official drop off points for Shopee, Lazada & Tiktok in Singapore. Talk to us to know more about this service. Click here.

Contact our Customer Service team here.

We need to understand what items you need us to deliver over to SG. We can advice accordingly if your parcels needs additional documentations for Customs clearance.

You will then need to submit the documents needed for custom approval. Click here to find out an estimated quote for your shipment.

Depending on the type of services that you are enquiring. Are your enquiring Business or Personal? Please contact or customer service team here.

Some items require special permits and licenses.

Eg: Food Permit, Custom Clearance Permit, Import of Animal Feed License, etc.

For personal use, no permit required.

Need a permit? Contact us to know more.

For every cross-border delivery by land, we will deliver between 50-200 parcels belonging to different customers. Thus for having this much parcels, Singapore Customs has categorized it as "Commercial". There is no personal waiver for GST for value of $400. This only applies for Air Freight Service.

Yes, we have made our enquiry with Singapore Customs. Contact us to view our correspondence with Singapore Customs on this matter.

Contact our customer service here. We can advise further GST matters.

Total value of your CIF (Cost, Insurance, Freight) x 9% GST. Cost means the price of the items you bought.

More Info: Singapore Customs

Yes. GST is still mandatory. Personal rebate of $100 and $500 does not apply. For first $400 non-GST Taxable only applies on Air Freight. All our Malaysia crossborder deliver is by land.

We have seeked advice from Singapore Customs with regards to this. Singapore Customs categorize it as commercial cargo. Over the years, we have delivered parcels belonging to different customers daily. Any items sent over by us is categorised as "Commercial Items" and not personal.

GST is 9% paid to Singapore Customs. Contact our customer service here. We can advise further GST matters.

We would love to help you save but GST fee is mandatory by law.

Unfortunately no, if you are using our services, as it is declared as "Commercial".

But if you are bringing it in with your own mode of transport or hand carry, you will qualify for the relief.

More info: Singapore Customs

You may receive your parcel in about 1-5 working days upon confirming you order with us. To know more about our process, click here.

Take note of the following issues that may cause delays in your delivery:

1. Online booking form is not fully completed

2. No invoice or receipt uploaded to our booking form or not found in parcel

3. Item requires additional documents prior to delivery into Singapore.

Yes, depending on our drivers' availability & if the items are already at our warehouse in JB.

Yes. Please contact us for more details.

Yes, we do both JB and SG local deliveries. Contact our team for more information here!

Yes. There pick up fee applies. Fees depending on the weight and size of your items.

Except for *SG Local Delivery Services, there is no specific size. As long as it can fit into our 17ft lorry, 10ft truck, van and motorbikes. We have various modes of transportation for your delivery needs.

*For SG Local Delivery Services, the parcel maximum weight is 30kg.

We have a weighing machine. Pictures will be taken during the weighing process.

You can track your parcels from your courier provider via our live tracking site. ( Eg. Pos Laju, Citylink, GDex.)

Track your local domestic delivery to our JB warehouse below :

www.tracking.my

Yes, we do. A tracking number a.k.a (D.O number) will be given to you via email. You will receive 4 different kind of emails notification and 1 SMS notifications that come with a tracking link during & after the delivery process.

The order of Email & SMS Notifications you will receive:

1. Your items has been assigned to a Driver. (Email)

2. Invoice for the Delivery Service (Email)

3. Your item is on the way. (Email)

4. Estimate time arrival from driver (SMS)

5. Your item has delivered with Proof of Delivery Report (PDF) (Email)

We would love to find out how we can collaborate with you.

Please contact us directly via email enquiry@bridgerunnersg.com with your details.

We will contact you for further discussion.

PayNow, Bank Transfer or Cash on Delivery.

Singapore PayNow to UEN: 202037446M Bank Transfer : 601365851001 Malaysia DuitNow to Business Registration : 1322737U Bank Transfer : 7101308369

Other possible charges are, but not limited to, Customs GST and/or duty and License fee and any other applicable taxes and duties.

Once your item/package has been processed, we will notify you via email on the shipping charges + GST 9% payable for that package/item. Our delivery fees includes Customs Clearance Documents.