FAQ

Bridgerunner specializes in cost-effective cross-border deliveries between Malaysia, Indonesia, and Singapore. We provide services like Pick Up Drop Off (PUDO) for Shopee Express, Ninja Van, and J&T, as well as Fulfillment Services for E-commerce businesses, SMEs, entrepreneurs, and personal shoppers. Simply send your purchases to our JB or SG warehouse, and we’ll handle the rest, delivering to your location within 1-3 working days for Malaysia-Singapore shipments and 7-14 days for international deliveries. We also offer customs clearance documentation and are expanding to cater to local deliveries in Singapore. Learn more about our services on our website.

Yes, Bridgerunner offers Fulfillment Services, including last-mile delivery, for shipments between Malaysia and Singapore. Whether you're an E-commerce business owner, SME, entrepreneur, or individual, our service ensures efficient, reliable, and timely delivery tailored to your needs. Experience seamless cross-border logistics with us.

Yes, Bridgerunner provides cross-border delivery to Shopee, Lazada, and TikTok drop-off points in Singapore for sellers based in Malaysia. As official drop-off points, we ensure smooth and reliable service. Contact us to learn more!

Contact our Customer Service team here.(http://wa.me/60177477601) We need to understand what items you need us to deliver over to SG. We can advice accordingly if your parcels needs additional documentations for Customs clearance. You will then need to submit the documents needed for custom approval. Click here (javascript:void(0))to find out an estimated quote for your shipment.

Our charges vary based on the type of service you need—whether for business or personal use. Contact our customer service team for detailed pricing information.

Some items require special permits and licenses. Eg: Food Permit, Custom Clearance Permit, Import of Animal Feed License, etc. For personal use, no permit required. Need a permit? Contact us (javascript:void(0))to know more.

For every cross-border delivery by land, we will deliver between 50-200 parcels belonging to different customers. Thus for having this much parcels, Singapore Customs has categorized it as "Commercial". There is no personal waiver for GST for value of $400. This only applies for Air Freight Service. Yes, we have made our enquiry with Singapore Customs. Contact us to view our correspondence with Singapore Customs on this matter. Contact our customer service here.(javascript:void(0)) We can advise further GST matters.

Total value of your CIF (Cost, Insurance, Freight) x 9% GST. Cost means the price of the items you bought. More Info: Singapore Customs(https://www.customs.gov.sg/individuals/going-through-customs/arrival/duty-free-concession-and-gst-relief)

Yes. GST is still mandatory. Personal rebate of $100 and $500 does not apply. For first $400 non-GST Taxable only applies on Air Freight. All our Malaysia crossborder deliver is by land. We have seeked advice from Singapore Customs with regards to this. Singapore Customs categorize it as commercial cargo. Over the years, we have delivered parcels belonging to different customers daily. Any items sent over by us is categorised as "Commercial Items" and not personal. GST is 9% paid to Singapore Customs. Contact our customer service here.(javascript:void(0)) We can advise further GST matters. We would love to help you save but GST fee is mandatory by law.

Unfortunately no, if you are using our services, as it is declared as "Commercial". But if you are bringing it in with your own mode of transport or hand carry, you will qualify for the relief. More info: Singapore Customs(https://www.customs.gov.sg/individuals/going-through-customs/arrival/duty-free-concession-and-gst-relief)

You may receive your parcel in about 1-5 working days upon confirming you order with us. To know more about our process, click here.(javascript:void(0)) Take note of the following issues that may cause delays in your delivery: 1. Online booking form is not fully completed 2. No invoice or receipt uploaded to our booking form or not found in parcel 3. Item requires additional documents prior to delivery into Singapore.

Yes, Bridgerunner offers same-day delivery services, subject to driver availability and if the items are already at our JB warehouse.

Yes. Please contact us (javascript:void(0))for more details.

Yes, we do both JB and SG local deliveries. Contact our team for more information here!(javascript:void(0))

Yes. There pick up fee applies. Fees depending on the weight and size of your items.

Except for *SG Local Delivery Services, there is no specific size. As long as it can fit into our 17ft lorry, 10ft truck, van and motorbikes. We have various modes of transportation for your delivery needs. *For SG Local Delivery Services, the parcel maximum weight is 30kg.

We have a weighing machine. Pictures will be taken during the weighing process.

You can track your parcels from your courier provider via our live tracking site. ( Eg. Pos Laju, Citylink, GDex.) Track your local domestic delivery to our JB warehouse below : www.tracking.my(http://www.tracking.my)

Yes, we do. A tracking number a.k.a (D.O number) will be given to you via email. You will receive 4 different kind of emails notification and 1 SMS notifications that come with a tracking link during & after the delivery process. The order of Email & SMS Notifications you will receive: 1. Your items has been assigned to a Driver. (Email) 2. Invoice for the Delivery Service (Email) 3. Your item is on the way. (Email) 4. Estimate time arrival from driver (SMS) 5. Your item has delivered with Proof of Delivery Report (PDF) (Email)

We would love to find out how we can collaborate with you. Please contact us directly via email enquiry@bridgerunnersg.com (mailto:enquiry@bridgerunnersg.com?subject=Partnership)with your details. We will contact you for further discussion.

PayNow, Bank Transfer or Cash on Delivery. Singapore PayNow to UEN: 202037446M Bank Transfer : 601365851001 Malaysia DuitNow to Business Registration : 1322737U Bank Transfer : 7101308369 https://static.wixstatic.com/media/undefined

Other possible charges are, but not limited to, Customs GST and/or duty and License fee and any other applicable taxes and duties. Once your item/package has been processed, we will notify you via email on the shipping charges + GST 9% payable for that package/item. Our delivery fees includes Customs Clearance Documents.