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FAQ

Top FAQ

What does Bridgerunner do?


Bridgerunner provides a range of affordable cross-border deliveries and runner services from Malaysia to Singapore for SMEs, entrepreneurs and for personal use.

Shop from any online store in Malaysia, ship your items to our warehouse in JB and we will deliver it to your doorstep. Your items will be delivered within 2-3 working days.

We also provide customs clearance documentation services.

Aside to cross border delivery services, we are also expanding our services for deliveries within Singapore, for online sellers, home based businesses and more.

To know more about our services, click here!




How soon will we receive our items once it reaches your warehouse?


You may receive your parcel in about 2-5 working days upon confirming you order with us. To know more about our process, click here.

Take note of the following issues that may cause delays in your delivery:

1. Online booking form is not fully completed

2. No invoice or receipt uploaded to our booking form or not found in parcel

3. Item requires additional documents prior to delivery into Singapore




Do you do same day delivery?


Yes, depending on our drivers' availability & if the items are already at our warehouse in JB.




Any parcel size requirement?


Except for *SG Local Delivery Services, there is no specific size. As long as it can fit into our 17ft lorry, 10ft truck, van and motorbikes. We have various modes of transportation for your delivery needs.

*For SG Local Delivery Services, the parcel maximum weight is 30kg.




Can you shop for us?


Yes! Shopper fee will be applicable. Alternatively, you can shop online and have the items shipped to us at no additional cost.




Do you pick up items for us within JB?


Yes. There pick up fee applies. Fees depending on the weight and size of your items.




Do you do KL to SG Delivery?


Yes. Please contact us for more details.




Any corporate account for long term collaboration?


We would love to find out how we can collaborate with you.

Please contact us directly via email enquiry@bridgerunnersg.com with your details.

We will contact you for further discussion.




What are your charges like?


You can use our shipping calculator (for JB-SG delivery) for an estimated quote or contact our customer service team here. Click here: https://www.bridgerunnersg.com/shipping-calculator




How do you determine the weight of the items?


We have a weighing machine. Pictures will be taken during the weighing process.




What are the tax charges when you deliver to Singapore?


Total value of your CIF (Cost, Insurance, Freight) x 7% GST. Cost means the price of the items you bought. More Info: Singapore Customs




The item I bought is for personal use. Do I need to pay GST too?


Yes. GST is still mandatory. Personal rebate of $100 and $500 does not apply. For first $400 non-GST Taxable only applies on Air Freight. All our Malaysia crossborder deliver is by land.

We have seeked advice from Singapore Customs with regards to this. Singapore Customs categorise it as commercial cargo. Over the years, we have delivered parcels belonging to different customers daily. Any items sent over by us is categorised as "Commercial Items" and not personal.

Contact our customer service here. We can advise further GST matters.

We would love to help you save but GST fee is mandatory by law.




Why is it declared as "Commercial" and not "Personal"?


For every cross-border delivery, we will deliver between 20-60 parcels belonging to different customers. Thus for having this much parcels, Singapore Customs has categorised it as "Commercial".

Yes, we have made our enquiry with Singapore Customs. Contact us to view our correspondence with Singapore Customs on this matter.




Are Singaporeans entitled to the GST relief of $100 & $500?


Unfortunately no, if you are using our services, as it is declared as "Commercial". But if you are bringing it in with your own mode of transport or hand carry, you will qualify for the relief. More info: Singapore Customs




Do we need permits?


Some items require special permits and licenses.

Eg: Food Permit, Custom Clearance Permit, Import of Animal Feed License, etc.

For personal use, no permit required.

Need a permit? Contact us to know more.




How do I make payment?


PayNow, Bank Transfer or Cash on Delivery.

Singapore
PayNow to UEN: 202037446M
Bank Transfer : 601365851001

Malaysia
DuitNow to Business Registration : 1322737U
Bank Transfer : 7101308369




How do I know if my parcel has arrived at your warehouse in JB?


You can track your parcels from your courier provider via our live tracking site. ( Eg. Pos Laju, Citylink, GDex.)

Track your local domestic delivery to our JB warehouse below :

www.tracking.my




What will we be expecting during delivery? Do you have tracking?


Yes, we do.

A tracking number a.k.a (D.O number) will be given to you via email. You will receive 4 different kind of emails notification and 1 SMS notifications that come with a tracking link during & after the delivery process.

The order of Email & SMS Notifications you will receive:

1. Your items has been assigned to a Driver. (Email)

2. Invoice for the Delivery Service (Email)

3. Your item is on the way. (Email)

4. Estimate time arrival from driver (SMS)

5. Your item has delivered with Proof of Delivery Report (PDF) (Email)




How do we engage your service?


Contact our Customer Service team here. We need to understand what items you need us to deliver over to SG. We can advice accordingly if your parcels needs additional documentations for Customs clearance. You will then need to submit the documents needed for custom approval.

Click here to find out an estimated quote for your shipment.




Do you do local deliveries?


Yes, we do both JB and SG local deliveries. Contact our team for more information here!




Besides shipping and Customs GST charges, what are other charges that I have to be aware of?


Other possible charges are, but not limited to, Customs GST and/or duty and License fee and any other applicable taxes and duties. Once your item/package has been processed, we will notify you via email on the shipping charges + GST 7% payable for that package/item.

Our delivery fees includes Customs Clearance Documents.





Shipping With BR

Calculating Volume Metric Weight


Volumetric weight is the ‘volume’ a package occupies (example; the physical size of a package)
Calculating Volumetric Weight Volumetric weight is calculated by the Length x Height x Width of a package and dividing the result with a volumetric factor.
To determine a package’s volumetric weight in kg, using measurements in centimeters. Length x Height x Width / 5000

Please note that in some cases, the shipping weight indicated on your merchant order form confirmation is based on ground shipping guidelines and does not correspond to international shipping criteria.




Are there any online stores that I can't order from ?


Bridgerunner allows you to shop and ship from any source online store / online merchant in those countries that we operate. For now, its only in Malaysia. Except for a handful of merchants that practice brand owner rights.




Volumetric Vs Actual Weight


Q: What is volumetric weight?
A: Volumetric weight is the ‘volume’ a package occupies (example; the physical size of a package)

Q: What is actual weight?
A: Actual physical weight of a package is the actual weight measured in kilograms. In International shipping, how much space a package occupies (volumetric weight) in a cargo hold, is as important as how much it weighs (actual weight).
Large packages, even if they are light, they take up more space in an aircraft/land transport. This is why shipping companies usually adpots the volumetric weight formula.

If the volumetric weight exceeds the actual weight, you will be charged the volumetric weight.




How do I know whether my items are subject to Singapore Customs duty?


You can refer to the Customs website at https://www.customs.gov.sg/businesses/valuation-duties-taxes-and-fees/duties-and-dutiable-goods. For any updates and information on dutiable and prohibited items. Any dutiable items imported into Singapore are subject to Customs duty and/or Excise duty by the Schedule to the Singapore Customs Duties Order.




How will I know that my package has arrived at BR overseas warehouse?


You can check you parcels arrival at our warehouse via these links below:

Malaysia: https://www.tracking.my




What happens if the merchant delivered the wrong items or quantity?


As Bridgerunner only provides the means for you to ship your packages to Singapore, you will have to liaise directly with your merchant for any refund, return, exchange or money-back guarantee policy and/or claims procedure of any such items.




What are the current Bridgerunner shipping services?


Below are the shipping services offered by Bridgerunner currently: - BR Malaysia
- BR United Kingdom (Coming Soon)
- BR Dubai (Coming Soon)
- BR Hong Kong (Coming Soon)
- BR Indonesia (Coming Soon)

Bridgerunner provides you with a personalized delivery address located in the 5 source countries overseas, allowing you to shop globally from International merchants. Your purchases delivered to these personalized delivery addresses, will then be shipped to Singapore and delivered to the Singapore address you indicated when you made your payment.




How do I use Bridgerunner Shipping Service?


Please contact our customer service officer prior to use our service. Our customer service officer will be able to advice on the procedure, price quotes and items restriction and any other questions that you have in mind regarding our services.

Customer Service click here.




What are the benefits of using Bridgerunner Shipping Services?


1. Purchase items that are available overseas but not in Singapore 2. Purchase items from overseas merchants that do not ship to Singapore 3. Purchase items available in Singapore from relatively cheaper overseas sources 4. Save shipping costs by paying one base charge per bill instead of one base charge per package using Bridgerunner Shipping Services that offer bundling discount




What should I enter as my shipping and billing address on merchant's websites?


You should enter our Bridgerunner address, specific to the country you are shipping in, as your shipping address that was given by our customer service officer.
Contact us here.
These personalized addresses comprise of your name and Bridgerunner overseas address.
You should enter your Singapore address as your receiver's address.
However, you can also enter your personalized Bridgerunner address at merchants’ sites which do not allow you to enter Singapore addresses as a billing address. Please note that by doing so, you may not receive the hard copy invoice should the merchant send it via mail.




Does Bridgerunner provide gurantee on product authenticity?


Bridgerunner does not guarantee the authenticity, genuineness or quality of your items. For your own safety, please purchase items from reputable merchants and sites.




Any tips on how certain packages should be packed?


We do not advise shipping of Fragile or Special Care items. However, if you need to, please ensure proper packaging by your Sender. In addition, please inform your sender to pack it well in shipping condition to ensure that the items are sufficiently insulated during the shipping process. We do not take responsibility for any damages that may occur during the entire handling, shipping and delivery from our overseas shipping facilities to your Singapore address.

Bridgerunner may re-packed your packages if item may damage during shipping. Re-packing fees applies.




What are the minimum and maximum package size that I can ship using Bridgerunner Service?


There is no minimum size for packages that you can ship via Bridgerunner. However, each package minimum chargeable weight will be 0.5KG. For the maximum size allowance, please kindly refer to the respective sections below:

BR UK (United Kingdom)
Maximum Actual weight: 100KG Maximum Length / Width / Height: 150 cm For example, if the length or width or height is more than 150cm, it is considered oversized.Packages that exceed the maximum length measurement cannot be shipped. BR MY (Malaysia)
Maximum Actual Weight: 500KG
Maximum Length / Width / Height: Contact Us.
All shipping from Malaysia are by land freight. BR DUB (Dubai)
Maximum Actual weight: 100KG Maximum Length / Width / Height: 150 cm For example, if the length or width or height is more than 150cm, it is considered oversized.Packages that exceed the maximum length measurement cannot be shipped.

BR HK (Hong Kong)
COMING SOON........




What are the factors to take note for delivery timeline?


Public holidays
Please be aware that public holidays, both in Singapore or product source countries, shipment of your items may delay.
Working Days
Working days do not include Saturday or Sunday, both in Singapore or product source countries and public holidays.

A gentle reminder that the product source country’s warehouses are in a different time zone to you.




How long will my package take to arrive?


For Malaysia, domestic shipping to our warehouse usually will take about 1-3 woking days. We will process it within a day and you will receive your item in the next 2 working days.
Working days do not include Saturday or Sunday, both in Singapore or product source countries and public holidays.





If you couldn't find the answers to your question, feel free to chat with our team.
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