Packaging

All packages must be properly packed to mitigate damages during transit of items, as well as to be

able to withstand manual handling and normal delivery conditions. (Refer to : How to pack your parcel)

 

Item Received by Receiver

If the box or packaging is clearly damaged on delivery, it is important the recipient must sign for as

‘DAMAGED’ otherwise any claim for damage will be refused. It is the sender’s responsibility to inform the recipient of these terms and conditions.

 

Liability for Loss and/or Damaged Parcels / Items

BRIDGERUNNER MY SDN BHD / BRIDGERUNNER SINGAPORE PTE LTD liability is strictly limited to direct loss and damage of the shipment. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to BRIDGERUNNER MY SDN BHD / BRIDGERUNNER SINGAPORE PTE LTD attention before or after acceptance of the Shipment.

 

1. Compensation fee of RM300.00 (SGD100.00) per Consignment Note or the value of invoice declared, whichever is lower (for parcels only) for damage or lost item. We do not provide compensation for:

 

(i) shipments damaged due to improper packaging; and/or

(ii) consequential losses.

 

2. No compensation shall be provided if the customer has overdue payments beyond approved credit

period. BRIDGERUNNER MY SDN BHD / BRIDGERUNNER SINGAPORE PTE LTD shall not be liable for any losses and damages caused by fraud, willful acts, reckless acts, omissions, gross negligence of any person after successful delivery to the receiver and shall not be vicariously liable for any such actions or omission for which the management of BRIDGERUNNER MY SDN BHD / BRIDGERUNNER SINGAPORE PTE LTD has exercised reasonable due diligence.

 

BRIDGERUNNER MY SDN BHD / BRIDGERUNNER SINGAPORE PTE LTD shall not be liable for any loss, damage, delay, shortage, missed delivery, non-delivery, misinformation or failure to provide information in connection with Customer’s Shipment which is:

 

a. Beyond the reasonable control of the management of BRIDGERUNNER MY SDN BHD / BRIDGERUNNER SINGAPORE PTE LTD;

b. Resulting from the Act of God and

c. By the occurrence of a force majeure event including but not limited to:

​

1. severe weather,

2. fire and flood,

3. act or omission or local or overseas public authority and changes in applicable law;

4. disruption of air or ground network;

5. mechanical problems to modes of transportation/machinery or material shortage (i.e. fuel and electricity)

 

d. IMPROPER description of items stated on the invoice submitted for the purpose of customs declaration.

e. If NO Invoice is attached to the parcel during shipment to BRIDGERUNNER MY SDN BHD warehouse in Johor Bahru.

f. False declaration of items and its actual content.

 

Claims

In the event of a claim, a cost invoice indicating the value of the consignment/s and photos/police report (if any) must be provided for all damage claims. Claims are limited to one claim per Shipment, settlement of which will be full and final settlement for all loss or damage in connection therewith. All of the original shopping cartons, packing and contents must be made available for BRIDGERUNNER MY SDN BHD’s inspection and retained until the claim is concluded. BRIDGERUNNER MY SDN BHD is not obliged to act on any claim until all service charges have been paid.

 

Any claims must be made in writing within 2 working days from shipment date, failing which Bridgerunner My Sdn Bhd / Bridgerunner Singapore Pte Ltd shall have no liability whatsoever.