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Please read before engaging our services


BRIDGERUNNER MY SDN BHD shall be appointed as your JB-SG Cross Border Delivery Provider.


Payment needs to be made strictly 2 days from Proforma invoice date. BRIDGERUNNER MY SDN BHD / BRIDGERUNNER SINGAPORE PTE LTD reserves the right to suspend services, withhold shipments and to take any other necessary actions in the event of excessive delays or non-payment. Official and proforma invoice and will be emailed to you and payment can be made via bank transfer, PayNow or DuitNow.


A payment of 50% is to be made once you receive the Proforma Invoice and balance payment once item was delivered to you.


Chargeable Rates

Weight per parcel / carton must not exceed 15kg; or exceed our maximum dimension of 50cm (L) x 50cm (H) x 50 cm (W). The chargeable weight is based on actual weight or volume metric weights whichever is higher. In the event, the size, weight, or both is exceeded, a surcharge will apply.


GST 7% - Singapore Customs

All rates quoted exclude 7% GST for the value of the parcel. All items are GST Taxable and will be made payable to Singapore Customs. Bridgerunner MY Sdn Bhd / Bridgerunner Singapore Pte Ltd shall make payment to Singapore Customs directly.

Under declaring the cost value of goods for the purpose of paying lesser GST is an Offence. May subject to a maximum fine of up to 10 times the value evade (Singapore Customs)

Shipment Day

All parcels/cartons must come with commercial invoice to strictly adhere our crossborder schedule as follows:


1.Tuesday Shipments – Delivery on Wednesday/Thursday

(Last booking and invoices/receipts must be submitted by Sunday 3pm)


2.Thursday Shipments – Delivery on deliver Friday/Saturday

(Last Booking and invoices/receipts must be submitted by Tuesday 3pm)


3. Saturday Shipments - Delivery on Monday/Tuesday

(Last Booking and invoices/receipts must be submitted by Thursday 3pm)


Any parcels / cartons delivered to us after the day and time given above, that given parcels/cartons will be brought forward to the next shipment into Singapore. No exception is allowed as this may delay our process and delivery into Singapore.

Standard Of Service

Standard of service is 3 working days delivery once shipment arrives in Singapore (Eg. Shipment arrives on Tuesday, delivery will be on Wed, Thurs or Fri) and an additional 1 to 2 days for Islands or restricted area. Our deliveries are on Mon-Sat, 9am-10pm. SUNDAY (NO DELIVERY)



BRIDGERUNNER MY SDN BHD / BRIDGERUNNER SINGAPORE PTE LTD shall open and inspect all parcels for illegal or prohibited item WITHOUT prior approval from the customer. All illegal or prohibited item found will be reported to relevant government agencies or disposed. We shall not be liable for any loss of any illegal or prohibited item that has been disposed nor we do any monetary refund.


Submission of Invoice & Packing List

All invoices submitted must match with physical item. Detailed description, quantity, weight, price and total amount to be reflected on the invoice. Noncompliance shall be subjected to NO DELIVERY of your item and BRIDGERUNNER MY SDN BHD / BRIDGERUNNER SINGAPORE PTE LTD shall not be responsible for any loss of time during delivery, customer complaint or social damages.


All packages must be properly packed to mitigate damages during transit of items, as well as to be

able to withstand manual handling and normal delivery conditions. (Refer to : How to pack your parcel)


Item Received by Receiver

If the box or packaging is clearly damaged on delivery, it is important the recipient must sign for as

‘DAMAGED’ otherwise any claim for damage will be refused. It is the sender’s responsibility to inform the recipient of these terms and conditions.


Liability for Loss and/or Damaged Parcels / Items

BRIDGERUNNER MY SDN BHD / BRIDGERUNNER SINGAPORE PTE LTD liability is strictly limited to direct loss and damage of the shipment. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to BRIDGERUNNER MY SDN BHD / BRIDGERUNNER SINGAPORE PTE LTD attention before or after acceptance of the Shipment.


1. Compensation fee of RM300.00 (SGD100.00) per Consignment Note or the value of invoice declared, whichever is lower (for parcels only) for damage or lost item. We do not provide compensation for:


(i) shipments damaged due to improper packaging; and/or

(ii) consequential losses.


2. No compensation shall be provided if the customer has overdue payments beyond approved credit

period. BRIDGERUNNER MY SDN BHD / BRIDGERUNNER SINGAPORE PTE LTD shall not be liable for any losses and damages caused by fraud, willful acts, reckless acts, omissions, gross negligence of any person after successful delivery to the receiver and shall not be vicariously liable for any such actions or omission for which the management of BRIDGERUNNER MY SDN BHD / BRIDGERUNNER SINGAPORE PTE LTD has exercised reasonable due diligence.


BRIDGERUNNER MY SDN BHD / BRIDGERUNNER SINGAPORE PTE LTD shall not be liable for any loss, damage, delay, shortage, missed delivery, non-delivery, misinformation or failure to provide information in connection with Customer’s Shipment which is:


a. Beyond the reasonable control of the management of BRIDGERUNNER MY SDN BHD / BRIDGERUNNER SINGAPORE PTE LTD;

b. Resulting from the Act of God and

c. By the occurrence of a force majeure event including but not limited to:

  1. severe weather,

  2. fire and flood,

  3. act or omission or local or overseas public authority and changes in applicable law;

  4. disruption of air or ground network;

  5. mechanical problems to modes of transportation/machinery or material shortage (i.e. fuel and electricity)


d. IMPROPER description of items stated on the invoice submitted for the purpose of customs declaration.

e. If NO Invoice is attached to the parcel during shipment to BRIDGERUNNER MY SDN BHD warehouse in Johor Bahru.

f. False declaration of items and its actual content.



In the event of a claim, a cost invoice indicating the value of the consignment/s and photos/police report (if any) must be provided for all damage claims. Claims are limited to one claim per Shipment, settlement of which will be full and final settlement for all loss or damage in connection therewith. All of the original shopping cartons, packing and contents must be made available for BRIDGERUNNER MY SDN BHD’s inspection and retained until the claim is concluded. BRIDGERUNNER MY SDN BHD is not obliged to act on any claim until all service charges have been paid.


Any claims must be made in writing within 2 working days from shipment date, failing which Bridgerunner My Sdn Bhd / Bridgerunner Singapore Pte Ltd shall have no liability whatsoever.

If you couldn't find the answers to your question, feel free to chat with our team.
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